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Remind Me FAQs

Answers to some of the frequently asked questions about the Remind Me text messaging service.

RemindMe article image

How does it work?

An automated message is sent to your mobile phone to remind you of your glass recycling collection day or alert you of any changes to the refuse service.

How do I join?

You can join online 

or Text:

GLASS to 81025 with your first and last name, first line of your address and postcode.

Please use a space between each entry, not on a separate line  

Example: GLASS John Smith 1 Long Lane SO12 A34

Over 5,000 of you have signed up to RemindMe, thank you. It's going to take a while for us to get you all on the system, so please bear with us.

What if I want to stop the reminders?

You can cancel by texting GLASS STOP to 81025

How much does the reminder cost me?

The text messaging service is all part of New Forest District Council's service to you.

If you choose to register or cancel the service via text message, the message will be charged at one standard network message rate.

Please check with your service provider for the cost of receiving text messages.

Do I need to respond to the text message?

There is no need to send a response as the text message is simply a reminder.

What happens if I don't receive my message or my message comes on the wrong day?

Occasionally we do get it wrong or the text message may fail to send. If you think there might be a problem please contact us and let us know. Please remember the text message is reminder service and we cannot return for your glass box if an error occurs.     

What do I do if I move house or change my mobile number?

Firstly cancel your current subscription by texting GLASS STOP to 81025. You will then need to re-register with your new address or telephone number.

Will I receive marketing or junk texts from this?

No. The service is totally confidential.  This service will not generate any other marketing or text messages to your phone and no other company or organisations will be given your number for marketing purposes.

Is it available to businesses?

Remind Me is available to households on scheduled collection rounds, but at present it is not available to businesses. 

Updated: 18 Oct 2017
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