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Severe weather - Finding out about council services

Advice and information for cold weather and how our services may be affected in the event of disruptive weather.

Latest updates:  


Services operating as usual

01/02/2019 15:38  

Due to more snowfall forecast across the district this afternoon our offices will be closing at 4pm today.   Essential services will continue.  Our apologies for any inconvenience.    For emergencies only: 023 80 28 5250 (or 07771 25 90 98)


01/02/2019 12:59 update: Most households have received their normal refuse collections today. There are some areas that have proved difficult to reach in the adverse weather, if you have not received your collection today please follow the advice listed below.


Areas affected: Norleywood, Pilley, Boldre, East End area, Brockenhurst, rural areas of Ringwood and Fordingbridge

Collection advice: The crew will collect between Monday and Wednesday next week, please take your boxes and bags in over the weekend if you can.


Areas affected: Rockbourne, Whitsbury, Damerham, Martin, Blissford, Frogham, Stuckton, Gorley, parts of Woodgreen and Hale.

Collection advice: The crew will make a double collection next Friday in these areas, please take your waste in until then. Our apologies if we missed you, thank you for patience.


01/02/2019 06:35 update:

Scheduled refuse and recycling collections continuing as normal today. 
Fordingbridge: crews are now out but may be delayed getting to you. They will collect where able but if we miss yours today please put out on your next scheduled day - our apologies. Glass and garden waste - if we miss your collection today please leave out and we will collect in the next few days. Thank you.

01/02/2019, 06:05 

Scheduled refuse and recycling collections expected to continue as normal today (Brockenhurst, Lymington, Sway, Totton, Calshot, Beaulieu) Fordingbridge and surrounding - decision will be made later as still assessing conditions there.  Please put / leave out your sacks for collection as usual.  More information will follow.  

31/01/2019, 15:20

If your refuse and recycling collections are usually a Friday, please put your refuse out for collection as normal, but please check our messages for further information tomorrow 

31/01/2019, 13:40

Due to the adverse weather forecast our offices will close from 3pm today. Essential services will continue. Our apologies for any inconvenience. For emergencies only: 023 80 28 5250 (or 07771 25 90 98)

31/01/2019, 13.05

There is an amber weather warning in place affecting our region indicating that heavy snow is likely from later this afternoon and into the evening.

The severe weather forecast may affect our ability to deliver some council services through the rest of today and into Friday.  One of the services this may impact is the refuse and recycling collections.  We will be keeping a close eye on the weather and decisions will be made in the early hours of each day.  Please check here or our social media for updates.  



- Our Housing Maintenance team is likely to be very busy with calls during this period of severe weather which may result in repair requests being prioritised to assist our most vulnerable residents first.  Please be aware that during periods of extreme weather, we are only able to respond to emergency repair requests from our most vulnerable residents and, in some cases, if weather conditions are deemed unsafe this may result in our employees not being deployed at all until it is safe to do so

- We have salted/gritted main NFDC public car parks and at Health & Leisure Centres.  (Hampshire County Council is responsible for road gritting



Updated: 4 Feb 2019
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