Search site

Freedom of Information/Environment Information and Information Rights Requests Privacy Notice

The Information Compliance Team at New Forest District Council is committed to protecting and respecting your privacy. For the purpose of the 2018 General Data Protection Regulation, the Data Controller is New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire SO43 7PA (

When you contact the Information Compliance Team we will ask you for certain personal information in order to be able to assist with your enquiry. Some of this information will need to be recorded and stored on our systems. This Privacy Notice aims to explain:

  1. The different kinds of personal data we process

  2. How we use your data

  3. How we store your data

  4. Why we process your data

  5. When and why we share your information

  6. What are the legal grounds for processing your information


    1. What kind of personal data do we process

    When you contact the Information Compliance Team we will collect certain personal information from you in order for us to process your request, for example: your name and relevant contact details which may include your address, email address or telephone number. This is to ensure that we are able to respond to your enquiry. In order to process information rights requests in respect of your personal data (for example subject access, erasure, restriction, notification etc) we will require proof of your identity and date of birth. For further information please see the Council's Information Rights Policy.


    2. How we use your data

    The information is used to enable us to contact you, either to request further information about your enquiry or to send you a response to your request.

    If you choose not to provide some of the required information, we may not be able to progress the request for information.


    3. How we store your data

    The information we collect is recorded and then stored on our secure system. We retain a log detailing your request and any correspondence. This information is retained for 6 years, in line with our retention policy.


    4. Why we process your data

    We need to process your data in order to deal with your request for information or information rights request.


    5. When and why we share your information

    In order to process your request we will need to share your information with other services within the Council which your request relates to.

    In circumstances where information that we hold about you has been provided to us by a third party, we will contact them to notify them that we have received a request for information from you and to give them an opportunity to comment before we process the information request. The decision to provide or withhold information will remain with the Council.

    You may choose to request that the Information Commissioner's Office reviews the handling of your request for information or your information rights request. Should you choose to do this, we may share your information externally with the Information Commissioner's Office if they request information from us.


    6. What are the legal grounds for processing your information

    1. With your consent;

    2. Where there is a public interest to do so or in the exercise of official authority vested in the Council;

    3. In order to comply with a legal obligation;

    4. Where it is in the legitimate interest of the Council to do so;

    5. With your explicit consent or where there is a substantial public interest for special categories data.


Where we rely on your consent and you wish to withdraw this consent, you can do so by contacting us at the address above or at


More Information

If you have any questions about this privacy notice or your privacy in general please email or telephone 023 8028 5588. Alternatively you can write to: Information Compliance and Complaints Officer, Legal Services, Appletree Court, Beaulieu Road, Lyndhurst, Southampton, Hampshire, SO43 7PA.

You can contact the Council's Data Protection Officer on

For further information, plus information on your rights to access information we hold about you and the other rights you have in respect of how we process your information including access, portability, withdrawal of consent, correction etc. please see New Forest District Council's Information Rights Policy.

For more information on Data Protection in general, or if you wish to make a complaint relating to how your personal data has been used, please contact the Information Commissioner's Office:


Phone helpline: 0303 123 1113



Updated: 22 May 2018
Powered by GOSS iCM