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Scam warning: community alarm service

We are warning our Appletree Careline community alarm customers to be aware of a telephone scam where the caller falsely claims the alarm service is being taken over before asking for bank details.

We know of four customers who have been approached by a company claiming to be taking over Appletree Careline.   

One customer gave his bank details after being told by the caller that they were working with Appletree Careline. He said he was caught by surprise and became very flustered during the call and gave out his bank details, when he knew full well it was something he shouldn't have done.

A takeover is not happening and everything is business as usual at Appletree Careline. 

We are working with Trading Standards and advise you not to give any bank details or part with any money.

If you are concerned or feel you have been misled into buying a product or service, please contact Citizens Advice consumer service who provide free, confidential and impartial advice.  03454 04 05 06

Published: 31 May 2018
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