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Coronavirus: Community support, Hampshire helpline

Coronavirus Hampshire Helpline - How can I get help?

A helpline to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents, the Coronavirus Hampshire Helpline (Hantshelp4vulnerable) can be contacted on

0333 370 4000

The helpline* is available seven days a week, from 9am-5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues

The Government has also identified some people who are 'extremely vulnerable' to getting seriously ill from Coronavirus because of an underlying health condition such as COPD, certain cancers and auto-immune conditions, and pregnant women with underlying health conditions. Those in this group will have been contacted by the NHS to request that they should not leave home for at least 12 weeks, and have been advised that if they do not have friends, family or neighbours who can provide support, they can register for help to access food, medicine and social contact via  

What sort of help will I get?

The Hampshire helpline is for frail or vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.

If you need urgent food supplies, you can expect to receive a food box, typically containing:

  • Pasta or rice
  • Milk
  • Cheese
  • Butter
  • Beans
  • Tuna
  • Chopped tomatoes
  • Cherry tomatoes
  • Cucumber
  • Tinned meat
  • Long life orange juice
  • Bread
  • Apples
  • Satsumas
  • Bananas
  • Broccoli
  • Parsnips
  • Potatoes
  • Biscuits
  • Plus urgent household necessities if needed eg shower gel

Wherever possible, special dietary requirements will be met. 

*Please note the service is for people currently residing in the county of Hampshire. If you are a resident of Southampton, Portsmouth or the Isle of Wight, and call the number above, you will be signposted to their respective local support numbers.

teal bullet Keep up to date

Sign up to get residents emails, with information about how our services are changing as we respond to the Coronavirus crisis. new window 

Community Alarms

Our Appletree Careline community alarm service continues to operate 24/7 and has retrained some staff from other services to ensure we can carry on helping our 2,500 customers at the touch of a button.  

If you are, or know of, a vulnerable person who would benefit from this service we are still carrying out some new customer installations and are taking all the necessary precautions around social distancing, self-isolation, and hand washing.  Please see information on our website for pricing and full details 



Monitoring of the District's CCTV cameras remains unaffected.


Advice from Safer New Forest

Safer New Forest is a partnership of public organisations working towards reducing crime and anti-social behaviour and to make the New Forest a safer place to live, work and visit.  

If you are feeling unsafe at home or you're worried you may be putting others at risk during this difficult time, support is available by calling 03300 165 112 or by visiting the Hampshire County Council website (LINK)

adobe icon Safer New Forest leaflet [168kb]

Scams - Get the latest information on how to protect yourself from criminals using the Covid-19 pandemic to scam the public - don't become a victim at

adobe icon Covid-19 Scam Awareness leaflet [287kb]

If you think you have been the victim of a scam, then speak to your bank immediately and report any fraud to Action Fraud ( on 0300 123 2040.

You can get further information on dealing with scams and fraud by calling the Citizens Advice Consumer helpline telephone number via 0808 223 1133. (

Cemeteries and funeral services

Our cemeteries service is working closely with the area's funeral directors so that the rules around funeral attendance and social distancing at cemeteries can be followed.  

Funeral services in NFDC cemeteries are still permitted, but only immediate family should attend, and only where it is safe for them to do so in line with current government restrictions.

Interments for cremated remains and burials are expected to continue unless the Government advises otherwise.


Bereavement support

The government has published a bereavement support leaflet to help those who have lost a loved one. The leaflet shares information to help bereaved families, friends or next of kin make important decisions during this national emergency, sets out what to expect next, and signposts the extra help and support that is available.

adobe icon Bereavement support leaflet [105kb]


Keeping safe

It is vital that if you are giving, or receiving help, you take precautions to ensure your safety and those of others.

We urge all volunteers to adhere to Government's (LINK) guidance on how to volunteer safely.

Your local Council for Voluntary Service (LINK) will also be able to provide information and support.

If you are receiving help, you should follow the Government's social distancing and hygiene guidance. Do not let anyone into your home, unless you have confirmation that they are a registered professional or representative of a recognised Voluntary / Community sector organisation. Be cautious and curious and ask volunteers for proof of ID.

You can keep up to date with the latest Government guidance via 

If you're worried you have Coronavirus, follow the NHS advice

How to help people safely, guidance for volunteers

teal bullet Public Health England (PHE) has published new guidance on how to help people safely. This is for people who are providing essential support, for those who are formally volunteering and those who may be helping to care to friends, family, neighbours who are in isolation. 

teal bullet Volunteering and support for the vulnerable in Hampshire

Thank you to the many people who have volunteered their help to support our county's vulnerable residents during the Coronavirus pandemic. Local people and community groups across Hampshire are showing great strength and resilience, working hard to assist one another.  We all have a part to play in slowing the spread of Coronavirus and helping to save lives. We urge all residents to heed the Prime Minister's statement on 23 March to observe strict social distancing, limit going out from our homes unless for essential activities, to keep ourselves, our families and loved ones, and our communities safe. Thousands of people across Hampshire have been asked to stay at home for an extended period. This applies if you are over 70, would usually get the flu jab as an adult for medical reasons, or are pregnant. The Government has also identified people who are 'extremely vulnerable' and likely to become seriously ill from Coronavirus. Individuals will have been contacted by the NHS if they are in this group. For them, it means not leaving their home for at least 12 weeks from the point that they were contacted.

teal bullet You can keep up to date with the latest Government guidance via

teal bullet If you're worried you have Coronavirus, follow the NHS advice -

Advice on scams from Hampshire Constabulary

Hampshire constabulary offer advice to make you aware of some of the more common scams:

Email, text and phone call scams
claiming to be from official organisations such as HMRC, World Health Organisation or NHS;

  • asking you for money, donations or to pay a fine
  • claiming you are owed money such as a tax refund, or
  • offering to sell you equipment such as face masks, infection lists, anti-virus kits or home COVID-19 testing kits.

Doorstep scams:

  • unexpected callers offering services such as cleaning and decontamination services,
  • bogus healthcare workers offering to take your temperature or provide 'home-testing' for the virus, or
  • criminals offering to do your shopping.

Always question unsolicited calls, texts or emails requesting your personal or financial information.
To verify the company contact them directly using a known email or phone number.
For advice on cybercrime, or to report suspicious emails, visit
To keep up to date on latest advice sign up at national for notifications.

Connect to Support Hampshire is a website which can help you stay independent and manage your own care. You can find local groups, activities & services as well as formal care services, and there is specific info about Coronavirus. / 

Facebook groups to support people during the Coronavirus outbreak:

Please note these groups are independent of the Council and have been set up by local individuals.  The listing of them here is not an endorsement and we would urge everyone to be aware of potential fraud and to follow advice at

Useful contacts

Citizens Advice New Forest
0300 330 9009

New Forest Disability
01425 628750

Age Concern New Forest
023 8084 1199

Community First New Forest
01425 482773

Hampshire Council for Voluntary Service     

Hampshire domestic abuse service
0330 016 5112 (Call 999 if it is an emergency)

NHS 111 Mental Health Triage Service
Call 111 or visit for urgent mental health advice, support & guidance.
Available 24 hours a day, 7 days a week for anyone living in Hampshire & IOW.




Updated: 11 May 2020
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