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Coronavirus: Impacts on NFDC services summary

Please see below for the latest information relating to our services, as of 26/03/2020

Information offices

  • Observing the Government's rules about staying at home to help prevent the spread of the Coronavirus, we have closed all our offices to the public until further notice. This includes Lymington Town Hall and Appletree Court in Lyndhurst, which is closed to the public except for people facing homelessness.


Public facilities

  • All our public facilities including public toilets and playgrounds are also now closed.
  • Town and village car parks will remain open for use in line with the current guidance and charges have been suspended for three weeks (will be reviewed) to help the large number of volunteers in obtaining essential supplies for those who are self-isolating or are vulnerable people. 
  • Parking clocks sales have been suspended


Community support

  • Appletree Careline community alarm service continues to operate 24/7
  • On 22 March the Prime Minister announced that a network of community hubs would be set up across the UK to ensure the delivery of food supplies to the 1.5 million people with serious medical conditions told to stay indoors for 12 weeks because of Coronavirus. We are working closely with local authority partners (HCC are the lead), and the community and voluntary sector across Hampshire, to ensure that we can provide help to those who most need it during the coming weeks.
  • More information on support for people identified as 'extremely vulnerable' is available on our website


Rents, Benefits and Council Tax

  • Residents struggling to pay their council tax due to loss of earnings or illness resulting from Coronavirus can seek financial assistance through our council tax reduction scheme. Flexible payment options are being offered to residents in difficulty.
  • Information and links have been added to the website on other benefits


Housing, housing maintenance and homelessness

  • Tenants concerned about making rent payments can get advice by emailing the rents team on (or calling 02380 285 222 option 2 if they have no access to email.)
  • We are continuing to provide advice and assistance to households facing homelessness.
  • Only essential repairs to council homes are being carried out; emergency repairs and work necessary to prevent danger to life or extensive damage to property, or if the problem will have an adverse effect on a medical need.
  • All non-essential work programmes (kitchens, bathrooms, windows, doors, roofs etc.) will cease until further notice. Housing maintenance staff and contractors will be following social distancing guidance when visiting tenants' homes and will continue observing good hygiene standards in accordance with the national guidance.


Support for local businesses

  • Business rates: We have approved two new policies to support businesses from 1 April 2020. These are the expanded retail discount and nursery discount.
  • Our Business Rates team is applying the new policies and where a business qualifies under the new policies, they will be sent a revised bill. There is no need for businesses to contact us about this.
  • The Department for Business, Energy and Industrial Strategy has published guidance which sets out details of eligibility and delivery of the Small Business Grants Fund (SBGF) and Retail, Hospitality and Leisure Grant Fund (RHLGF). Businesses do not need to apply, instead we will use held information to pay these grants directly.
  • Support for food businesses considering offering take-away services is available from our Environmental Health team on 023 8028 5230 or
  • Links and further information on the following are available on our website:

·       which businesses are required to close

·       the Coronavirus Job Retention Scheme

·       Government measures to support business


Waste, recycling, and environment

  • Advice on how to store rubbish for anyone with confirmed or possible Coronavirus or self-isolating (COVID-19) - double bag all waste that contains tissues and do not put it out for collection for at least 72 hours
  • The Garden Waste Collection service will be suspended from 30 March 2020 until further notice.
  • Bookings for bulky waste collections have been suspended until further notice.
  • Refuse crews have been given guidance on how to maintain social distancing and adjustments are being made to the way we carry out the service to follow this in a safe way.  
  • Collecting household rubbish and recycling is a priority but there will be some adjustments to refuse collections in the coming days.  Residents are being asked to keep an eye on website announcements, and to share information with any family or friends who are unable to access the website.


Environmental Health

  • Routine food hygiene inspections, taxi knowledge tests and safeguarding training have all been suspended until further notice.
  • Environmental Protection will continue to respond to alleged nuisance complaints. Residents are urged not to burn waste, including garden waste, due to the potential health and nuisance impact on neighbours.


Cemeteries and funeral services

  • Funeral services in NFDC cemeteries are still permitted, but only immediate family should attend, and only where it is safe for them to do so in line with current government restrictions.
  • Interments for cremated remains and burials are expected to continue unless the Government advises otherwise.


Planning and Building Control

  • The Planning team continue to process planning applications, though there will be no site visits that require going into properties that are inhabited. Planning applications can be submitted in the normal way.
  • Building Control continues to operate as normal, but internal inspections of buildings that are inhabited will not be carried out. This may impact on the issuing of completed certificates.


Council meetings

  • Council - 6 April 2020 has been cancelled, and all our public meetings have been cancelled until further notice.


We are regularly reviewing our services and providing updates on any impacts to services on our website and via our Facebook and Twitter accounts. 


Published: 27 Mar 2020
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