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Noise

Information on Noise Nuisance

Environmental Health (Environmental Protection), Appletree Court, Lyndhurst, Hampshire, SO43 7PA. Tel - 023 8028 5411 - option 2; Email - env.prot@nfdc.gov.uk

Complaints about noise are investigated by officers who can take action if the noise is considered to be a statutory nuisance.

What type of noise does the Council deal with?

The Council can deal with the following types of noise complaint:

  • Neighbourhood noise (e.g. loud music)
  • Car alarms
  • Household intruder alarms
  • Commercial noise (e.g. noisy machinery, pubs and clubs)
  • Barking dogs and other noisy animals

Can the Council deal with aircraft noise?

No - the Council can not deal with general aircraft noise.

Can the Council deal with general traffic noise?

No - the Council cannot deal with complaints relating to general traffic noise.

If the road by my house is noisier than it was when I moved in. Can I do anything?

If the road has recently been built or altered, consequently leading to an increase in the local noise levels, please contact the Highway Authority responsible for that road.

In general for the A31 and the M27 contact the Highways Agency on:

ha_info@highways.gsi.gov.uk, 08457 50 40 30 or 0121 335 8300

or for any other road within the councils area contact Hampshire County Council on:

0845 6035633

What can I do about a noisy vehicle which is on the road?

Please contact Hampshire Police on 0845 045 4545.

Neighbourhood noise

Excessive noise from neighbours can be frustrating and can cause a lot of unnecessary stress and worry. In many cases, the person making the noise is unaware that they are causing a problem and therefore the problem can be sorted out quite quickly.

My neighbours make too much noise. What can you do to help?

To maintain good neighbour relations, you may wish to discuss the matter with your neighbour(s), as they may not be aware that there is a problem. Often this resolves the majority of complaints.

Should this not be effective, we can formally investigate your complaint and also offer individual advice. When making a complaint, we require the following information:-

  • Your name, address and telephone number (the Council does not investigate anonymous complaints)
  • Address of the alleged source of the noise;
  • Detailed information of the complaint.

As part of the investigation, we require the completion of a diary sheet, which will be sent out to you.

You may also be required to give evidence in the Magistrates' Court, if we are unable to resolve the matter informally.

To make a complaint, please contact the Environmental Protection Section on 023 8028 5411 during normal office hours.

What can I do to stop a misfiring car alarm?

The Council have the power to break into a car in the street (subject to obtaining a Warrant if the car is on private property) and disable the alarm if it is sounding excessively.

We require the following information:

  • Your name, address and telephone number (the Council does not investigate anonymous complaints)
  • Details of the car, including registration number, colour, make, etc.;
  • Location of the vehicle;
  • How long the alarm has been sounding, and
  • How the noise is affecting you.
  • Details of the owner/driver (if known)

Please be aware that above procedure may take several hours to resolve depending on individual circumstances.

To make a complaint, please contact

  • During normal office hours 
    Monday to Thursday: 08:45 to 17:15hrs
    Fridays: 08:45 - 16:45hrs
    Environmental Protection Section on 023 8028 5411
  • Outside office hours
    Hampshire Police none emergency number on 101

What can I do to stop a misfiring household intruder alarm?

If an alarm has been sounding for more then 20 minutes continually or for more than 1 hour intermittently and is causing a  likely annoyance to those in the vicinity, the Council have the power to take steps to silence the misfiring alarm. We can either silence the alarm from outside the property or (subject to obtaining a Warrant) enter the property and silence the alarm. The cost of such actions will be reclaimed from the alarms owner.

 The cost of such actions will be reclaimed from the alarms owner.

We will require the following information:

  • Your name, address and telephone number (the Council does not accept anonymous complaints)
  • Address of house where the alarm is misfiring
  • How long the alarm has been sounding
  • Name and location of the occupier (if known)
  • Key holder details (if known)
  • Any identification markings, i.e. telephone number on the alarm box;

Please be aware that above procedure may take several hours to resolve, depending on individual circumstances.

To make a complaint, please contact the Environmental Protection Section on 023 8028 5411 during normal office hours.

There is a business working all hours, are they allowed to?

They may be restricted by conditions on their Planning Permission, however, if they have unrestricted hours of use, then we will investigate your complaint, and may be able to restrict the hours, or reduce their noise.

To maintain good neighbour relations, you may wish to discuss the matter with the business concerned, as they may not know there is a problem.

Should this not be effective, we can formally investigate your complaint and also offer individual advice. When making a complaint, we require the following information:-

  • Your name, address and telephone number (the Council does not investigate anonymous complaints)
  • The address of the alleged source of the noise;
  • Detailed information of the complaint.

As part of the investigation, we will require the completion of a diary sheet (which will be sent out to you). You may also be required to give evidence in the Magistrates' Court, should we not be able to resolve the matter informally.

The law relating to noise from business premises is slightly different from domestic premises as, in some circumstances; the business can defend itself in Court by showing that they are using the "Best Practicable Means" to prevent the nuisance.

To make a complaint, please contact the Environmental Protection Section on 023 8028 5411 during normal office hours.

A construction company/builder is very noisy and working all hours. Is there anything I can do?

Construction sites are a very common source of noise pollution. They are often in areas which were quiet beforehand and therefore the noise generated from their activities are very noticeable.

Construction noise is an anticipated part of a development and therefore a restriction on working hours is sometimes prescribed as part of the planning permission.

Can I do anything about a barking dog?

Yes, the procedure is the same as for noise from domestic premises.

What can I do about my own barking dog?

Please contact the Council's Dog Wardens on 023 8028 5411.

Is there a maximum acceptable noise level?

No, each case has to be judged on its individual merits.

Please contact the Environmental Protection Section on 023 8028 5411 during normal office hours.


Other useful links

Construction Works - Noise, Dust and Smoke

adobe icon Bothered by Noise Leaflet (English) [338kb]

adobe icon Bothered by Noise Leaflet (Urdu) [541kb]

adobe icon Bothered by Noise Leaflet (Gujarati) [565kb]

adobe icon Constant Barking can be avoided [113kb]

adobe icon Is your dog barking too much? [63kb]

NSCA - Noise Pollution

Hampshire Police

Department for the Environment Food and Rural Affairs

Hampshire County Council

Updated: 27 Sep 2016
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