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Repairs and maintenance

Repairs and Maintenance

Contact Form: Contact Us

Email: Customer Services

Web Chat Terms and Conditions

Tel: 023 8028 5222


Smell gas? - National Gas Emergency Service 0800 111 999

If you smell gas or suspect a gas leak call National Gas Emergency Service on the number above.  You will need to have your post code ready.  For further information National Grid

You must also report the gas leak to Customer Services. 

National Grid will cut off the gas.  National Grid or NFDC will repair the leak (depending upon responsibility).

Follow these guidelines until the problem has been rectified:

  • DON'T smoke or strike matches
  • DON'T turn electrical switches on or off
  • DO put out naked flames
  • DO open doors and windows
  • DO keep people away from the area affected
  • DO turn off the meter at the control valve


Out of hours - Emergency repairs (not gas leaks)

Within normal office hours


Housing and Customer Services

023 8028 5222

Please choose: Option 1 - Repairs and Maintenance, including gas

Outside normal office hours


Emergency Number

023 8028 5250

If the emergency number is out of order07771 259 098

Emergency repairs are classed as:

  • Gas leaks (call National Gas Emergency Service- 0800 111 999 and follow the guidelines shown above).
  • Total failure of:
    • Electric
    • Heating (during the winter months), if the property has a vulnerable resident (under 3, over 75 or disabled)
  • Burst pipes
  • Any major fault that may cause danger to health, life or safety of the building


As your Landlord we aim to carry out repairs to your home to the highest standard:

  • Repairs are classed as day to day repairs (not a problem from current / recent modernisation or improvement works)
  • Any repair reported is given a category.  The category determines when the repair will be completed. Details of the categories and completion times - Repair Responses
  • Appointments are made for repairs in categories; Urgent (U) or Routine (R)
  • Who is responsible for the repair?  Repair Responsibilities
  • Rent you pay covers repairs unless caused by damage or neglect by you, your family, visitors or pets - then it is your responsibility to organise and pay for the repair.  Sometimes we need to carry out the work and re-charge you -Rechargeable Repairs

To report a non-urgent repair now, please use Repairs Online - Request a repair now


Modernisation and Improvement

Each year we plan modernisation and improvement works to homes in the District. 

If you are experiencing a problem/repair as a result of current or recent modernisation or improvements, you should either;

  • contact the Surveyor in charge of the works - given to you on the Tenant Information Sheet for the works, or
  • contact Customer Services


Updated: 5 Jan 2017
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