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Housing advice

Are you homeless or threatened with homelessness?

If you are homeless because you have lost your home or you are at risk of homelessness because you have been asked to leave your accommodation, you should contact us for free advice and assistance as soon as possible. Acting early gives us more time to help you.

The easiest way of doing this is to complete our online form:-

Click here for our Online Form

 

It will help us process your application if you are able to input the following information when completing the form:

  • Names, dates of birth and addresses of all household members

  • NI number

  • Email address

  • Phone number

  • Any benefits received

  • Why your last settled accommodation has ended/is ending

  • Any support needs

However we can collect some of this once we have made contact with you.

 

If you require emergency assistance outside of normal office hours, dial 023 8028 5250.

The online form will allow you to record your household's details and the reasons why you are facing difficulties. Upon submitting the form the information will be transferred to our Housing Options Team and you will be contacted within 48 hours to make an appointment with one of our advisors.

Organisations may complete the form on behalf of the household with their prior consent. If you are homeless today or are concerned about a household that is homeless today please submit the online form and call the team on 023 8028 5234.

Please note this is not an application for social housing which should be applied for separately here

I'm threatened with homelessness; what happens next?

Where possible we aim to make sure you remain in your current home by providing assistance at an early stage to help resolve your situation. We will assess your current circumstances to identify what steps should be carried out to help you stay in your current home.

You may be asked to bring information relevant to your situation such as:

  • your tenancy agreement

  • notice to quit from your landlord

  • letters threatening repossession from mortgage lenders

  • court orders you may have

  • ID for all members of your household, details of any debts and proof of household income, such as wages slips or details of benefits you receive.

    We will produce a Personalised Housing Plan (commonly known as a PHP) which will confirm how we have understood your situation and the steps we both agree to carry out, plus the dates they should be completed by.

    This work is known as the 'Duty to Prevent Homelessness'. This duty to assist you will continue until you secure accommodation which has reasonable prospect of lasting 6 months or more, or you become homeless.

    What we can do to help

  • assist in negotiations with landlords and mortgage lenders even if you have a court order to leave your home

  • offer advice on maximising your income and managing debt which could be affecting your ability to afford your current accommodation, including advice on claiming Housing Benefit and Universal Credit

  • help you tackle issues with unfit properties

  • refer you to support services/agencies such as Two Saints to help you through difficulties you may be experiencing

  • put you in touch with other agencies that can offer specialist help such as if you are affected by domestic violence or abuse

    I'm Homeless; what happens next?

    We will carry out an initial assessment with you to determine, firstly, whether you are eligible under immigration law to receive services and secondly to establish your circumstances and housing needs.

    We will assess whether you have a local connection to the New Forest. This is usually met by having lived in the area for 6 of the last 12 months or 3 of the last 5 years, although family or employment connections may also be relevant. We will make a decision on whether we should apply local connection criteria based on your individual circumstances.

    If you don't have a local connection we may refer you to a local authority where you do have established connections so they can begin to offer you services as soon as possible.

    If you do have a local connection our assessment will go on further to understand your current housing situation, what support you need and what reasonable steps both you and the council should carry out to help you secure alternative accommodation.

    If we have reason to believe that you are eligible, homeless and have a priority need then we may need to offer you temporary accommodation whilst we offer you further assistance.

    We will produce a Personalised Housing Plan (commonly known as a PHP) which will confirm how we have understood your situation and the steps we both agree to carry out, plus the dates these steps should be completed by.

    This work is known as the 'Duty to Relieve Homelessness'. This duty to assist you will continue up to 56 days, if you have not secured accommodation which has reasonable prospect of lasting 6 months or more.

    What we can do to help

  • refer you to a number of external agencies who may be able to offer you additional support

  • help you search the private rented sector for a new home

  • provide access to schemes which provide financial assistance to help secure homes in the private rented sector subject to certain qualifying criteria

  • help you apply for social housing through New Forest Homesearch

  • provide advice on home ownership schemes

  • refer you to supported housing schemes where these are available and if you meet the necessary criteria

    What happens if I am still homeless? 

    If you are still homeless at the end of this period legislation requires us to make a final assessment of your circumstances to assess whether you are:

Updated: 8 Aug 2018
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