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Information and advice for tenants

Online ContactEmail: Housing ImprovementsTel: 023 8028 5151


Information and advice for tenants.

There are many privately rented properties in the New Forest, and the Housing Improvements Team is able to offer a range of services for private tenants including:

  • Responding to complaints about poor housing conditions
  • Taking action to ensure any necessary work is carried out to remove significant risks to your health and safety
  • Provide advice and information on dampness and improving the thermal efficiency of your home

General Standards

Rented accommodation should comply with basic legal minimum standards and it is your landlord's responsibility to ensure the property meets all statutory requirements.

We use a government system to assess this called the 'Housing Health and Safety Rating System', and any significant risks identified by this process will be addressed with your landlord.  In most cases we will try to resolve any problems informally with your landlord.

Landlords, for more information see Landlords Information and Advice.

Condensation and Mould Growth

In most situations where there is adequate heating, condensation is not the fault of the landlord but more to do with the lifestyle of the person in the affected accommodation. 

Adaptations for disabled people

If you are disabled or have a disabled child living in the New Forest area and you are experiencing difficulties in your home, then grant aid may be available to assist you to make your home more suitable for your needs.

What to do if you have a problem

If you are worried about the condition of your rented accommodation, initially you should contact your landlord or his agent to advise them of your concerns.  If this doesn't work then contact us on 023 8028 5151, and we will arrange for a surveyor to contact you and if appropriate visit you at home.  We will try to resolve any problems with your landlord informally, but ultimately if there is a significant risk to your health or safety we may serve a formal legal notice on your landlord requiring him to carry out works.  In all cases we will give you copies of any letters etc to keep you informed of what is happening.

For further information you may wish to look at the following;

Disabled Facilities Grant (DFG)
adobe icon Damp and mould growth [29kb]
adobe icon Carbon Monoxide [14kb]
adobe icon Home Security [37kb]
adobe icon Home Safety [42kb]

Updated: 18 Jul 2016
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