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CORONAVIRUS (COVID-19) We are following government advice. Any updates about impacts on our services will be added here:


Bulk sack purchase customers:

  • You will have received your annual supply of green business waste sacks for general waste
  • Please continue to present your general waste in green business waste sacks
  • We are still providing a weekly collection, please present your waste as normal. If your waste is not collected check

Mixed Recycling / Mixed Glass Container customers:

  • We are operating a request service for emptying these containers. Contact when your container is full
  • Payment: If you have received an invoice, and need to defer your payment, no follow up action will be taken. We will review these invoices at a later date.

Small business waste and recycling:

  • We have resumed deliveries of business waste sacks and stickers to small businesses
  • How to order: Our Information Offices remain closed, but you can order sacks and stickers by calling Customer Services on 0238 028 5000. If you have special delivery requirements, please tell us when placing your order, for example 'use side entrance'
  • How to pay: Payment in full will be required at time of ordering. The £5 delivery fee for orders under £40 will not be charged while our Information Offices remain closed 
  • Delivery may take up to ten working days.
  • If you have run out of green or clear business waste sacks, you can present your waste in any sack while waiting for your delivery, up until Friday 29 May. Please note, if we cannot identify recyclable material in a clear sack it may be treated as general waste.
  • From Friday 29 May all businesses must present their waste in line with our collection guidelines.

Business waste collections

Reduce the environmental impact of your business and save money with New Forest District Council's business waste and recycling services.

Business waste is everything your business owns, uses or produces that you wish to dispose of, and includes

  • waste produced while working at private households
  • waste produced by contractors working at your business premises
  • any waste produced from home based business activities

Business rates do not cover the removal of business waste and every business,  no matter how large or small, has a duty of care under Section 34 of the Environment Protection Act 1990 to ensure their waste is collected, treated and disposed of by an authorised waste service provider. 

How our business waste service works

We offer a weekly, fortnightly or monthly collection service of recyclable business waste and general non-recyclable business waste, in plastic sacks or larger containers, depending on the size of your business.

A flexible 'pay as you throw' service is available for smaller traders or those based in seasonal industries.

Recycling: we collect the following materials

  • paper and cardboard
  • tins, cans and aerosols
  • plastic bottles
  • mixed glass bottles and jars

Recycling material is collected in NFDC clear plastic sacks with red printing or in larger 1100 litre containers. 

Sacks for business recycling can be purchased from any of our information offices.

Large amounts of cardboard or cardboard boxes, should be flattened, and tied securely in a bundle (not exceeding 7kg) with a white NFDC business waste recycling sticker attached.

Mixed glass bottles and jars are collected in 1100, 360, or 240 litre containers.

We do not collect business food waste or business garden waste for recycling.

General waste: Business waste that cannot be recycled is collected in green business waste sacks.

Sacks for general business waste can be purchased from any of our information offices. 

We do not offer larger containers for general business waste, but if you wish to put your green business waste sacks into a traditional 80 litre dustbin with a lid, we will remove them. We cannot collect green business waste sacks from a wheeled bin.

Prices: For more information about our prices and collections for 2020-21 please see our adobe icon Business Waste Prices 2020-21 [53kb]  and our adobe icon Business Waste Collection Guidelines 2020-21 [122kb]

For a no obligation quote please contact

Bank Holidays: Business waste and recycling collections remain the same on  Bank Holidays. Please put your sacks out as normal on your collection day.

More information: if you have any queries, would like further information about the services offered, or for a no obligation, please contact call Customer Services on 023 8028 5000 or go  online. 

You can find out what happens to business waste collected by NFDC by visiting our page on what happens to your recycling and rubbish.

Updated: 19 May 2020
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