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How to become a Digital Champion

Become a Digital Champion........ About the opportunityDigital Champions

New Forest District Council is looking for Digital Champion volunteers to encourage, inspire and support New Forest residents in getting online and learning basic computer skills.

You will promote the use of digital technology when talking to and engaging with our residents.

On occasions, you may be asked to help support a specific training session or activity with times, dates and venues all being confirmed in advance with the volunteer.

Your role as a Digital Champion Volunteer would mainly involve:

  1. Engaging with residents to illustrate the benefits of basic computer skills and being online, and to signpost them to local support where appropriate.

  2. Encouraging residents to use the Self Service Portal and Self Service mobile applications.

  3. Offering one-to-one support to individuals or groups.

  4.  Attending training that would help you carry out this role.

  5. Carrying out volunteer duties in adherence with current New Forest District Council Confidentiality, Safeguarding, Health and Safety and other relevant policies.

    You will be supported in your role by the Residents involvement team. All mileage and out of pocket expenses will be covered. Training will be given.


What skills do you need to be a Digital Champion?

  1. A confident ability to use computers, search the Internet, e-mail, use social media, e.g. Facebook, Twitter, YouTube.

  2. Confident in a range of digital technologies, e.g. PCs, laptops, smart phones, tablets and enthusiastic about the benefits of digital technology and able to explain in a simple, clear way.

  3. Good listener with excellent communication skills.

  4. Willingness to accept any relevant or necessary training

  5. Awareness of people's interests and motivations for learning.

  6. Approachable and presentable, with an ability to empathise with diverse groups.

  7. Reliable and well-organised.

  8. Good sense of humour and willing to have fun.

  9. Able to travel to a variety of local venues, e.g. community centre, library etc..



Practical Considerations

The role of a Digital Champion does not involve set hours or a fixed time commitment; it can fit in with all the other things happening in your life.

New Forest District Council and other local partner organisations will be setting up some opportunities for people to get on line initially at venues in New Milton and Totton. This might include a coffee and computer morning at a community venue or a gadget workshop.

Digital Champions will be on hand to support people to get on line at these events and to signpost them to further opportunities to develop their online skills.


If you are interested in becoming a Digital Champion please register your interest using the application form. We will contact you to discuss this opportunity in more detail.


Updated: 6 Sep 2017
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