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Request to cancel a membership

Requests to cancel a membership must be made using the online forms below. Please also see important information regarding the cancellation of a membership.

 
Fitness/Swim Direct membership cancellation formSwim lesson / Swim Academy cancellation formCourse Direct Cancellation Form

Important information regarding your cancellation request-

Direct Debit memberships-
All Direct Debit memberships are for a minimum committed period of three months and cannot be cancelled before this.

Annual/six/three month up front memberships-
These membership cannot be terminated early unless a member experiences  a long term illness or medical condition that results in your GP/Health Care Specialist advising against exercise; a GP/Health Care Specialist letter to confirm this will be required.

If a membership has been discounted when compared to the equivalent monthly direct debit the months or any part months used will be charged at the equivalent full monthly direct debit rate. A minimum of one months notice to cancel is required.

Membership Terms & Conditions


Requests to freeze a Fitness or Swim Direct membership

For non-medical reasons

The freezing of a membership for non-medical reasons will only be considered if the period of absence is no less than one month and no longer than three months, it must be for whole months and can only be applied for using the online form below.  The freezing of a membership under these circumstances is only be permitted once in any 12 month period, and an administration charge of £15 will apply.

Membership Freeze Request Form (Non-medical)

For medical reasons

The freezing of a membership to facilitate recovery from an illness or injury will only be considered if the illness or injury period is for a minimum of one month and a maximum of four months. It must be applied for either in writing or via email to the address below and supported by a GP/Healthcare Specialist letter (supporting evidence must be scanned and attached to email applications). On the expiry of the maximum four month freeze period your membership will automatically be reinstated and collection of membership fees will recommence.

HLDDAdmin
Leisure Services
New Forest District Council
Appletree Court
Lyndhurst
SO43 7PA

email HLDDAdmin@nfdc.gov.uk


Requests to change the bank account details for a membership paid via Direct Debit

All requests to change the bank account details for Direct Debit payments must be made using a new mandate which is available in at your centre. Supporting bank account documentation must be produced at this time.