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Location and Opening times of council properties

Customer Services (including recycling and refuse collection) - 023 8028 5000

Customer Services - service enquiriesService Email Addresses;  Email

Main switchboard: Our main switchboard telephone number is 023 8028 5000.

Main offices - postal addresses and opening hours


Appletree Court
Beaulieu Road
SO43 7PA

Fax: 023 8028 5555
Document Exchange (DX) number - 123010 Lyndhurst 2

8.45 am - 5.15 pm Monday to Thursday
8.45 am - 4.45 pm Friday

Town Hall
Avenue Road
SO41 9ZG

Fax: 023 8028 5626

8.45 am - 5.15 pm Monday to Thursday
8.45 am - 4.45 pm Friday

How to find our main Council offices:

New Forest In Touch
Download our free app to report issues directly to the council to do with fly-tipping, refuse and recycling, pests, abandoned vehicles, potholes and more ....

Social media
New Forest District Council has a number of social media websites to help it communicate effectively with its residents.

Sending a fax
If you wish to send a fax to a particular service, please contact the service concerned for confirmation of the most appropriate fax number to use for your communication.

Local Information Offices - postal addresses and opening hours
There are eight Information Offices located in Fawley, Fordingbridge, New Milton, Hythe, Lymington, Lyndhurst, Ringwood and Totton.

The offices are able to respond to queries on a whole range of council services.


Jubilee Hall
The Square
Hampshire SO45 1DD

Tel 023 8089 1640
Fax 023 8024 3297

9.00 am - 5.00 pm Monday - Friday

adobe icon Location Map - Fawley Information Office [940kb]


Kings Yard
Salisbury Street
Hampshire SP6 1AB

Tel 01425 654560

1st April to 31st October
10.00 am - 4.00 pm Monday - Friday 

1st November to 31st March
10.00 am - 4.00 pm Monday, Wednesday, Friday

adobe icon Location map - Fordingbridge Information Office [1Mb]



The Grove
St Johns Street
Hampshire SO45 6BZ

Tel 023 8084 1411
Fax 023 8084 2181

8.45 am - 4.30 pm Monday to Friday

adobe icon Location map - Hythe Information Office [1005kb]

New Milton


Town Hall
2 Ashley Road
BH25 6AS

Tel 023 8028 5000

8.45 am - 4.30 pm Monday to Friday

adobe icon Location map - New Milton Information Office [1Mb]


Ringwood Gateway
The Furlong
Hampshire BH24 1AT

Tel 01425 473883

9:00 am - 5:00 pm Monday to Thursday
9:00 am - 4:45 pm  Friday

adobe icon Location map - Ringwood Information Office [731kb]


Civic Centre
Hampshire SO40 3AP

Tel 023 8086 3138
Fax 023 8066 6876

9.00 am - 5.00 pm Monday to Thursday
9.00 am - 4.30 pm Friday

adobe icon Location map - Totton Information Office [962kb]

Information Offices provide easy and well sign-posted access to information about services provided by the District Council, Hampshire County Council and Town and Parish Councils and the friendly staff are there to help you find the information you need on these and a range of community and other services.

We make every effort to answer your specific enquiries in one place and recognise that our customers have different and individual needs. Copies of information are available on request in a range of formats.

New Forest District Council's Emergency Service
Outside normal office hours, including weekends and public holidays, the council's Emergency Service can be contacted by telephoning 023 8028 5250.

If, in the unlikely event you are unable to contact us on this number you can call an emergency mobile number 07771 259098.

Social Services
(Hampshire County Council)
Emergency number
0845 6004555

Website feedback
Comments or feedback regarding the website are always welcome. Please email providing as much information as possible. We read, and action as appropriate, every message received and will reply as required.

Updated: 6 Feb 2015
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