Summary of overall performance 2011/12
We continue to rank amongst the best performing billing authorities for council tax and non-domestic rates in the country in terms of the percentage we collect in the year it is due and also in terms of administrative cost per dwelling. We continue to encourage taxpayers to pay by electronic methods as this helps keep our costs down. Over 80% now pay by Direct Debit or other automated means.
Selection of current performance indicators:
|Actual 2008/09||Actual 2009/10||Actual 2010/11||Actual 2011/12|
|% of Council Tax (domestic rates) collected||Bigger is better||%||98.73||98.81||98.71||98.97|
|% of non domestic rates collected||Bigger is Better||%||98.74||98.91||99||98.8|
|% of Council Tax collected by electronic means||Bigger is Better||%||85.7||88||89.3||90.1|
|% of callers waiting less than 1 minute||Bigger is Better||%||76.39||79.08||83.22||79.68|