Summary of overall performance 2012/13
We continue to rank amongst the best performing billing authorities for council tax and non-domestic rates in the country in terms of the percentage we collect in the year it is due and also in terms of administrative cost per dwelling. Encouraging taxpayers to pay by electronic methods has increased again this year helping to reduce our costs of collection further.
Selection of current performance indicators:
|Actual 2009/10||Actual 2010/11||Actual 2011/12||Actual 2012/13|
|% of Council Tax (domestic rates) collected||Bigger is better||%||98.81||98.71||98.97||99.4|
|% of non domestic rates collected||Bigger is Better||%||98.91||99||98.8||98.4|
|% of Council Tax collected by electronic means||Bigger is Better||%||88||89.3||90.1||91|
|% of callers waiting less than 1 minute||Bigger is Better||%||79.08||83.22||79.68||72.4|