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CORONAVIRUS (COVID-19) We are following government advice. Any updates about impact to our services will be added here http://www.newforest.gov.uk/coronavirus

Household Waste & Recycling Centres (HWRCs) Hampshire County Council have reopened their HWRCs for waste you cannot store safely at home. See www.hants.gov.uk for opening times and further information

Bank holiday collections: Garden waste will be collected as normal on Monday 25 May

Garden waste

Our fortnightly collection service offers an easy and affordable way to recycle your garden waste. Subscriptions for the 2020/21 garden waste collection year are now open. You can join the service for the first time or renew your subscription on this page.

 

How the garden waste collection service works

The service is a convenient way for you to recycle your garden waste, without having to take it to the tip. We come and collect your garden waste from outside your property every two weeks.

When you join you will receive the following-

  • a reusable green bag to put your garden waste in, to present outside your property for collection
  • a welcome letter with details of your collection day and week
  • a collection calendar.

You can read and download the full garden waste collection service terms and conditions and privacy notice below

adobe icon Garden Waste Service Terms & Conditions (2020) [38kb]

adobe icon Privacy Notice: Garden waste service (2020) [39kb]

You can check your collection day by using the link below

 Find your collection

 

What we collect

You can dispose of up to 20kg of garden waste in the garden waste bag.

YES PLEASENO THANKS
  • Grass cuttings
  • Hedge cuttings
  • Weeds and flowers
  • Small branches up to 75mm diameter
  • Leaves and twigs
  • Prunings
  • Fruit and vegetable peelings/food waste
  • Soil/rubble/concrete/stones
  • Animal waste
  • Plastic bags/plastic pots and trays
  • Branches more than 75mm in diameter
  • Invasive species (e.g. Japanese knotweed)
  • Christmas trees

 

 Subscription costs

There is a sliding scale of charges depending on how many months you want to subscribe for, and how many garden waste bags you need.

Subscription periodCost of first sackCost of each additional sack(s)
4 May 2020 - 30 April 2021 (12 months) £35 £18
1 August 2020 - 30 April 2021 (9 months) £30 £16
1 November 2020 - 30 April 2021 (6 months) £24 £13

 

PLEASE NOTE: Due to the disruption caused by Coronavirus (COVID-19) our collection service was suspended during March and April 2020 and we have amended our collection calendar. Your collection day and week will remain the same but the garden waste collection year 2020-2021 will now run from May 2020 - April 2021. 

If you are an existing customer,or a new customer you can view and download the amended collection calendar below

adobe icon UPDATED Garden Waste Collection calender May 2020-April 2021 [58kb]

If you were an existing customer, or had recently subscribed to the service when the suspension began, you can find more information about how this may have affected your collections and payment in the document below

adobe icon Further Information: Garden waste service suspension March-April 2020 [37kb]

 

How to join or renew your subscription

The quickest way to sign up or renew is by using the link below

Sign up or renew

Or call customer services on 02380 28 5391 

You can also sign up or renew in person at your local Information Office.

Payment must be made when joining the service. This can be done by cash or by credit or debit card. For cash payments, you must go to your local information office.

IMPORTANT INFORMATION: Due to the disruption caused by Coronavirus (COVID-19) we have a limited number of garden waste bags in stock. New bags have been ordered. We are also experiencing a very high number of new subscriptions, therefore please note the following-

New customers

  • may only request one bag at this time
  • will receive their garden waste bag within 10 working days
  • your garden waste collection will begin 10 working days after you have signed up

Existing customers

  • cannot request additional bags at this time
  • reported lost bags will be replaced as soon as possible
  • reported damaged bags will be replaced in 3-4 weeks

Web Chat Terms and Conditions

What happens to your garden waste?

Your garden waste will be taken to a site in Hampshire, where it will be composted by a process known as open windrow composting. The finished product, Pro-Grow, is a high quality soil conditioner that is available to buy at every household waste recycling centre.

 

Other ways to recycle your garden waste

Please see our sections on Composting and Recycling banks

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Updated: 21 May 2020
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