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Pest Control

We provide a pest control service to deal with: Rats, mice, wasps, fleas, ants (in kitchens only),bedbugs, cockroaches, carpet beetles, moths and cluster flies

Coronavirus: We are following government advice and updates about any impact on our services will be added here as soon as possible:

For advice, or to book an appointment, please call Customer Services on 023 8028 5000, Option 4 then Option 5.

What will the Pest Control Service NOT treat?

Silverfish, foxes, stoats, moles, crows, pigeons, mink, bats and anything not listed above.

How much will a treatment cost?

Please contact Customer Services  on 023 8028 5000.

Please note that payment will be taken at the time of booking and is not refundable.

How do I book an appointment?

To request an appointment for any of the above treatments contact the Council's Customer Services on 023 8028 5000.

What can I do if I have bats in my loft?

Please be aware that it is highly unlikely that we will be able to treat wasps in a loft area with an active bat colony. It is advisable that you investigate this possibility before arranging an appointment to avoid incurring a call-out charge.

If you do have bats on your property, you must leave them alone. You can request a free visit from a Natural England voluntary Bat Worker who will give you advice on what you do. The organisation can be contacted on 023 8028 6410.

What do I do if I have bees?

You could contact the Bee Keepers Association for further information.

How do I know if I have a rodent infestation?

You may hear rodents, find droppings, or notice holes have appeared in the garden. Mouse droppings are approximately 3-7mm long and may be rod shaped, whereas Brown rat droppings are much larger and can be up to 20mm long and spindle shaped. You may also find damage to foodstuffs, furniture or wires. Smear marks can be found around heavily used entry points and pipe work.

What damage can rodents do if they gain access inside my property?

The word 'rodent' means 'to gnaw'; they have to do this to keep their teeth short, as they do not stop growing.

They can gnaw through electric cables, which could spark and set fire to flammable material, they urinate and lay droppings very often (a mouse can produce as many as 80 droppings each day).  They will use most materials for nesting i.e. shredding dish clothes, boxes, plastic packets, loft insulation etc.

I do not like killing any form of animal. Can I ignore a rodent problem?

No - With the many diseases rats and mice carry (Weil's Disease and Salmonella to name but two), it is not acceptable to allow rodents to multiply. All Councils have a statutory duty under the Prevention of Damage by Pest Act 1949 to control vermin within the Authority's area and to make sure owners of property comply with this Act. Anyone with an infestation of rodents on their land must also contact their Local Council to report it.

If my pet should gain access to any bait (rodenticide) what should I do?

If you have had a treatment by the Council's Pest Control Service, then you will have been given an inspection sheet with information relating to the poison used. In the case of an accident advice is given on the reverse of the form. Take this form and your pet to the Vet immediately.

For all baits used by this Authority the antidote is Vitamin K1. For further advice contact the pest control team via Customer Services on 023 8028 5000  who will be able to help you.

Our officers take great care in providing a safe and effective service. We would ask all customers not to touch or remove any poisons laid by us as you could be risking the health of your pets and children and the problem may take longer to resolve.

Is the poison harmful to pets and children?

Yes, if eaten directly. Do not handle, touch or remove poison. Leave it to the Officer to check and remove all bait. Most rodenticides we use are not secondary killer poisons, which mean for example: If a cat were to eat a dead poisoned rat it would not be harmed as it would have to eat approximately its own body weight in poisoned rodents to have a harmful effect.

However, if you are at all concerned that your pet or child has come into contact with the bait then you should take advice from your Vet or Doctor immediately.

What is the life expectancy of mice and rats in the wild?

Depending on food and water sources, disease and natural predators, e.g. foxes, cats, birds.

Rats: approximately 9 - 18 months

Mice: approximately 9 - 12 months.

How often do rodents breed?

Brown Rat (Rattus norvegicus): A rat reaches sexual maturity after 2 -3 months and can produce up to 7 litters a year, with 8 -10 offspring in each litter.

House Mouse (Mus musculus): A mouse reaches sexual maturity in approximately 6 weeks and can have up to 8 litters per year with 5 -6 offspring in each.

Are there any precautions I should take before the insect treatment?

If the problem has stemmed from your cat or dog they too must be treated for fleas and you should contact your vet for advice as to the best form of treatment.

Special attention should be paid to your pets bedding which should be washed in hot water and detergent on a frequent basis.

Prior to the treatment you are advised to thoroughly vacuum your entire house paying particular attention to areas where your pets have access, including any furnishings and clothing and around the edges of the floors.  Concrete or tiled floors and bare floorboards can all harbour infestations especially in any cracks and crevices and these warrant thorough cleaning.  You must empty your vacuum cleaner after vacuuming otherwise the fleas will find their way back into your property.

Remove all articles from the floors, especially children's toys, so that the entire surface can be treated.

Access to all treated areas should be avoided especially by children and pets until treated surfaces are dry.

All unwrapped food, e.g. fruit, bread, etc, sugar bowls; milk jug, butter dish and so on must be stored in cupboards or the fridge. All furniture should be moved away from walls where possible to allow access to treat.

Are there any further recommendations following the flea treatment?

It is important that the insecticide is left undisturbed for as long as possible and it is recommended that you do not vacuum for at least 10 days so that it can take effect. You may see the occasional flea during this period; don't worry, the insecticide needs time to work and control the problem.

How soon can I re-enter the room after the treatment?

You and your pets should keep away from treated areas until surfaces are dry.  It is also advised that when entering the property after treatment that windows are opened to ventilate. If you or any member of your household suffers with breathing problems we would advise that you consult your Doctor prior to the treatment being carried out.

Will the insecticide stain carpets and furniture?

If delicate or sensitive surfaces that may be damaged by water require treatment it is recommended that the spray be tested on a small inconspicuous area first.  Normally, the spray will not stain and once the insecticide is dry it might leave a white residue, which will dust off.

Wasps (Vespula germanica)

Please be aware that it is highly unlikely that we will be able to treat wasp nests in a loft area with an active bat colony. It is advisable that you investigate this possibility before arranging an appointment to avoid incurring a call-out charge.

After treating for wasps, when can I remove the nest?

In most situations it is not necessary to remove a wasps nest. Wasps generally build their nests with the main entry/exit point leading straight outside, allowing them easy access. A wasp's nest is only ever used once, so removing the nest would allow another nest to be built in the same place.

How long will the wasps take to die after treatment?

Anything up to 24 hours is usual to kill all the activity in the nest.

If the nest is left where it is, will it be used again next year?

A wasp nest will only ever be used once, so if you remove the nest a new nest could be built in the same place the following year.

Where can I get further advice on other pests?

Should you require further information then please contact us on the details shown above.

Useful links

The Bat Conservation Trust

Updated: 18 Mar 2020
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