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Household rubbish

New Forest District Council is committed to weekly rubbish collections. Black sacks can be used for normal, weekly rubbish that cannot be recycled.

BANK HOLIDAYS: Black sack rubbish collections remain the same on Bank Holidays. Please put your sacks out for collection on your normal collection day.

Find your collection day  and use the map

  • Click the menu button in top left hand corner
  • Click 'choose map layers'
  • Check 'waste and recycling' and expand to see the colour/day key
  • Enter your postcode in the search bar at the top of the page
  • Check the colour of your property against the key on the left hand side

Using your black sack

Rubbish should be bagged and tied securely before placing it at the edge of your property no earlier than 6pm on the evening before collection and no later than 6am on the day of collection. Please help your refuse team by ensuring parked cars are not restricting access to your road.

The black sacks cannot be used to dispose of:

  • Garden waste
  • Electrical items
  • Hazardous waste (e.g. asbestos)
  • Bulky items
  • Paint

Sacks containing these items will not be collected.

Missed collection

Rubbish should be put out by 6am on your collection day. If it did not contain anything unsuitable, such as heavy or hazardous waste, please contact customer services on 023 8028 5000.

We aim to collect missed sacks within one working day.

Bank holidays

Collections stay the same over the Easter and summer bank holidays. Please put your sacks out on your normal day.

Some changes are made to collection days at Christmas. They will be published here at the beginning of December and details are printed on your black sacks.

Wildlife and black sacks

If you are concerned that birds or animals will tear open bags, you can place the bags in a dustbin at the boundary of your property. Your collection team will take the sacks and replace the lids. Do not leave your rubbish in a wheelie bin for collection as it will not be taken. If you have a wheelie bin, please remove your rubbish sacks before collection.

Your rubbish is your responsibility before it has been collected; if animals do split the bags then you are responsible for clearing it up. If a collector spills the contents of the bag then they should remove all rubbish.

Sharp items

Broken glass and ceramics should be wrapped securely before being placed in your black sack. This is so your collection team do not cut themselves whilst collecting your rubbish.

Medical syringes should never be placed in the black refuse sack, even if you believe it is securely wrapped or contained. The council provides a free clinical waste collection service for this type of waste.

Additional black and clear sacks

The council delivers 26 black rubbish sacks and 36 clear recycling sacks to each property every six months.

You can purchase extra sacks at your local information office or non-NFDC sacks from your local supermarket.

New residents can request a delivery from customer services.

Assisted collections

Residents who are unable to put their bags at the edge of their property due to a disability, illness or injury can request an assisted collection.

Assisted collections are only available when there is no one in the household who is able to help. Please click here for more information.

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Updated: 21 Aug 2019
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