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Coronavirus: We are following government advice and updates about any impact on our services will be added here as soon as possible:

Household rubbish

New Forest District Council is committed to weekly rubbish collections. Black sacks can be used for general rubbish that cannot be recycled.

CORONAVIRUS (COVID-19): How to put your sacks out for collection

We're working hard to deliver essential services, and we're prioritising collection of household rubbish and recycling

It's important you can identify your own sacks. Please help us at this time by-

  • putting your sacks out for collection at the edge of your own property
  • NOT stackpiling your sacks with your neighbours

If your sacks are not collected on your collection day please take them back in and check  


CORONAVIRUS (COVID-19): How to store your rubbish if you or anyone in your household -

  • has confirmed Coronavirus
  • has symptoms of Coronavirus
  • is self-isolating

Double bag your waste:

  • Any personal waste such as used tissues and disposable cleaning cloth should be stored separately to other waste. Put these items in a waste bag, and then put in a second waste bag. 
  • These bags should be tied and kept separate from other waste in the room/s in which you are self-isolating.
  • You can then put these bags into your black sack for collection.

Do not put your sacks out for collection for at least 3 days

  • For example, if you have filled/tied a bag on a Monday and your collection is due on a Thursday, that bag can be put out for collection on Thursday morning.
  • If you have filled/tied a bag on a Monday and your collection is due on a Wednesday, you will need to hold onto that bag until your collection day the following week.

This advice is based on guidance form central government, designed to prevent transmission of the Coronavirus. 


Click here to Find your collection day


How to use your black rubbish sack

Rubbish should be bagged and tied securely before placing it at the edge of your property, no earlier than 6pm on the evening before collection, and no later than 6am on the day of collection. Please help your collection team by ensuring parked cars are not restricting access to your road.

We request that you do not use black rubbish sacks to dispose of the following items:

  • Garden waste
  • Electrical items
  • Batteries
  • Hazardous waste (e.g. asbestos)
  • Bulky items
  • Tins of paint (unless completely empty)

Missed collection

Rubbish sacks should be put out by 6am on your collection day. If the sack did not contain anything unsuitable, such as heavy or hazardous waste, please contact customer services on 023 8028 5000.

We aim to collect missed sacks within one working day.

Bank holidays

Collections stay the same over the Easter and summer bank holidays. Please put your sacks out on your normal day.

Some changes are made to collection days at Christmas and New Year. Changes will be published here at the beginning of December and details are printed on your black sacks.

Wildlife and black sacks

If you are concerned that birds or animals will tear open bags, you can place the bags in a traditional dustbin at the boundary of your property. Your collection team will remove the sacks and replace the lids. They will not empty a wheelie bin. If you have a wheelie bin, please remove your rubbish sacks before your collection is due.

Your rubbish is your responsibility before it has been collected; if animals do split the bags then you are responsible for clearing it up. If a collector spills the contents of the bag then they should remove all rubbish.

Sharp items

Broken glass and ceramics should be wrapped securely before being placed in your black sack. This is so your collection team do not cut themselves whilst collecting your rubbish.

Medical syringes should never be placed in the black refuse sack, even if you believe it is securely wrapped or contained. The council provides a free clinical waste collection service for this type of waste.

Delivery of black and clear sacks

The council delivers 26 black rubbish sacks and 36 clear recycling sacks to each household approximately every 6 months. For operational reasons the exact delivery dates may vary. To find out when to expect your sacks please see the adobe icon sack delivery schedule [37kb] 

If you think your delivery of sacks may have been missed please contact Customer Services within four weeks of the date you expected the delivery.

If you are new to the area, please contact Customer Services and request a delivery of black and clear sacks.

Additional black and clear sacks

If you need more black and clear sacks they can be purchased from any local Information Office (you can also purchase non NFDC black sacks from a supermarket or other retailer)

Assisted collections

Residents who are unable to put their bags at the edge of their property due to a disability, illness or injury can request an assisted collection.

Assisted collections are only available when there is no one in the household who is able to help. Please click here for more information.

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Updated: 26 Mar 2020
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