An archive of previous updates as we review our health and leisure services.
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Due to the coronavirus impact on both NFDC and bidders, there will be a delay on the leisure review until the end of June, at which time a further update will be provided.
Update statement from Cllr Mark Steele, Portfolio Holder for Leisure and Wellbeing following council on 24 February
We are currently closely evaluating the four bids we received on 31 January 2020 and will continue to keep customers regularly updated.
This review is a thorough process to ensure that the health and leisure local community facilities are sustainable now and going forward for the future. There are many other local authorities who have successfully done this over the last few years and partnered with prominent providers and charities, and it would be remiss of us not to take a look at how we do things here in the New Forest.
Our aim is to improve the running of the leisure centres, at no cost to the council taxpayers and to receive a fee that helps pay for the leisure centres' increasing maintenance costs and protect the financial sustainability of the leisure centres for the longer term.
Over the next 10 years the centres will need even more financial investment, so we will use the fee from any new arrangement to help keep the centres running well for the communities both locally to the leisure centres and from across the New Forest.
These are key community facilities and we recognise that individuals who attend our active lifestyle programme are amongst those with greatest need. This aspect along with the continued access to the lifestyle programme has been protected both within the programming and pricing in our specification. We have specified that, should a contract be put in place, the operator is not able to increase pricing above the annual rate of CPI without the authority's approval.
Subject to any council decision in July 2020, any operational management change would start no earlier than January 2021.
This specification is the current draft of a document that will be used if we select a provider. It sets out what a provider would be required to deliver, should we reach that stage in this leisure review.
We are sharing it now so that the detail around what we are specifying as we move forward with our review can be seen by interested parties. Bidders will need to demonstrate how they meet what we have stipulated in this specification. It has been robustly drawn up with input from a range of specialists, including legal, procurement, maintenance, surveyors, and the leisure service and it has been written in such a way that any future service either meets or exceeds our existing standards.
Update statement from Cllr Mark Steele, Portfolio Holder for Leisure and Wellbeing
In our Cabinet meeting on 4 September 2019, Cabinet have supported the considerable work done to date on the review of health and leisure and we will now proceed to the first stage of seeking a partner from the market.
Our Expressions of Interest document (pages 181-204) outlines our desired aims for our local leisure facilities and we are looking for new ideas and improvements that enhance our leisure facilities. We wish to achieve shared outcomes from the partnership, including affordable leisure facilities that continue to support active lifestyles and healthy living.
In July, we asked for customer representatives to be part of a customer focus group, the first of these will be held in early October.
The Expressions of Interest is the very first stage of this process of partnering, which will help deliver our health and leisure vision. We are seeking a partner to manage the five health and leisure centres to help deliver a sustainable healthy lifestyle legacy for future generations.
The timetable for the stages of the procurement process is within the Expressions of Interest document.
Since our last update in July, members and officers have been working on the review and we are now in a position to start the process of requesting Expressions of Interest from partners who may want to run the centres with us. This is the first stage of the procurement process and will be discussed at the Cabinet meeting on 4 September.
Update statement from Cllr Mark Steele, Portfolio Holder for Leisure and Wellbeing
We are about to undertake a full health and leisure procurement process, to see if there is a suitable partner to manage the five centres. This follows a number of months of working on a detailed specification which includes service standards, monitoring process and community outcomes required for the Health and Leisure service. At the same time, we are continuing to review our in-house service to see what changes we can make.
We will ask providers in the market for Expressions of Interest. It will be at this stage we will gain an understanding of what organisations are willing, and suitable, to partner with us to achieve our aims for the service. Any bids will be back by the end of the year, and a decision on how to progress will be made around April 2020.
Our intention with this review is to secure a quality leisure provision for the district in the medium term. We regularly review what services and how we provide them at our centres, and listen closely to customer comments and recently we held ten customer forums. I would like to thank the 150+ customers who came along. Their questions were useful, constructive, challenging, and positive, and showed me clearly how much this service is valued by our community.
As a result of a suggestion at the sessions, we will be setting up a customer focus group that we will keep regularly updated and meet with monthly. If you would like to be a part of that group, please email email@example.com. Please tell us what centre you are a member of or use regularly, and a line or two on why you would like to get involved in the customer group. We hope the group to have representatives from all of the five health and leisure centres and the range of services we provide.
We will hold more customer forums, for anyone to attend, later in the year, and you can email any comments or questions at any time to firstname.lastname@example.org
Our review of the health and leisure service continues and we would like to clarify what is happening with an update and invitation our customer forums that we are holding at the centres in June 2019.
Leisure is a very valued service to us and to the residents of the New Forest but it requires regular significant investment which is increasingly difficult with ongoing budget reductions.
In the summer months of 2019, we will be inviting partners to tell us how they would deliver the service and how they could add value. If we can find the right partner we will enter into a 10 year management agreement protecting many of the current elements of our service, for example, school use. An external partner can bring economies of scale, investment, and additional expertise.
You are invited to come along to one of our customer forums to hear more and ask questions.
Monday 10 June 2019
New Milton Health and Leisure at 1.00pm to 2.15pm in Studio 2
Applemore Health and Leisure at 6.00pm to 7.15pm in the café
Totton Health and Leisure at 8.15pm to 9.30pm in Studio 2
Tuesday 11 June 2019
Ringwood Health and Leisure at 1.00pm to 2.15pm in the studio
Wednesday 12 June 2019
Totton Health and Leisure at 12.00pm to 1.15pm in Studio 2
Ringwood Health and Leisure at 6.00pm to 7.15pm in the PlaySite
Thursday 13 June 2019
Applemore Health and Leisure at 1.00pm to 2.15pm in Studio 1
Lymington Health and Leisure at 6.00pm to 7.15pm in Studio 2
New Milton Health and Leisure at 8.15pm to 9.30pm in Studio 2
Friday 14 June 2019
Lymington Health and Leisure at 1.00pm to 2.15pm in Studio 2
Update statement from Cllr James Binns, Portfolio Holder for Leisure and Wellbeing
The aim of the partnering approach agreed at the Cabinet meeting on 5 December 2018, is to ensure that we continue to have an excellent leisure service for our community and customers, protected for future generations, as the council is not in a position financially to continue to provide the services that customers require.
As the paper has now been approved, this is the beginning of the process, not the end. A formal procurement exercise will now begin and this will give us the opportunity to have detailed conversations with leisure providers so that we can understand how a partnership would achieve our aims; social and community wellbeing, a quality service, affordability, reduced cost to the taxpayer and investment for the future.
If, however, no partner comes forward that satisfies our criteria then we will look at setting up an arms-length NFDC trading company. This will remove some of the financial and bureaucratic burdens that currently constrain the service.
This council, its councillors and the Cabinet, passionately believe in our excellent health and leisure centres, but in order to protect and enhance them we must consider alternative operating models. I am certain that this is a decision that will achieve those two primary objectives.
I also recognise the valuable input that our stakeholders will need to have in the process moving forward and we are committed to ongoing dialogue with the trade unions, staff, and partner schools and colleges to ensure the best outcomes are achieved. In June 2019, once we have our requirements in a contract specification we will share this with our customers by setting up customer forums.
Finally I would like to thank the cross-party Task and Finish group, which was made up of Conservative and Liberal Democrat members, for their extensive work on this matter and for the unanimous decision that they reached after much research and discussion. The group will continue to support me through the procurement process.
We are continuing our review of how we run our health and leisure centres in order to provide a high quality, sustainable leisure service, which covers its own costs without needing to be subsidised by the council.
To date we have considered a range of options including; continuing to manage the service in-house, setting up an NFDC trading company, partnering, and an asset transfer.
The criteria we evaluated these possible options against included impact on directly employed staff; the financial impacts from income generation and subsidy reduction; and the potential to contribute to our vision and outcomes for the service.
This stage of the evaluation is now complete and we believe that, from the possible options we have looked at, finding a partner to deliver our leisure services will be the best way forward; but we need to carry out further research into the market to establish if this option is feasible and beneficial.
The partnering option would involve the outsourcing of the management of the facilities.
This could be delivered by the private sector or through an existing Leisure Trust. The key features include:
Our aim is to enhance what we currently offer, and secure the longer-term investment in the leisure service, while managing costs and addressing the need to make savings.
The member Task and Finish group will present findings into the potential market interest in November 2018 for consideration by the Community and Leisure review panel of ten councillors from across the district. If partnering appears to fulfil our aims, a full procurement process will commence which typically takes 12 months.
If, after completing our research, we conclude that partnering is not an appropriate option, or it looks like we may not find a suitable partner, there are a number of other possible options open to us that have been identified in the course of this review and these will continue to be investigated alongside the market testing as part of our comparison work.
In parallel with looking at how we deliver the service, we have been running a review of the management structure of the service, which will be completed in October 2018.
Cllr James Binns, our Portfolio Holder for Leisure and Wellbeing, said, "Our focus through this project is and shall remain, to secure the future of our excellent leisure services. Having centres that continue to be fit-for-purpose is what is driving this work, as we know the valuable contribution they make to the wellbeing of our customers. We are open-minded about what that approach may look like and I am excited about the positive benefits this review will bring.
"Our centres are what they are in no small part due to the committed staff we have working in them and throughout this review a key piece of work will be a consideration of how any changes to how we operate will affect our people."
Cllr Steve Clarke, who chairs the Leisure Task and Finish group, said, "The move to explore the market for what could be possible for the centres signals the next stage in this review project. We have looked carefully at what is possible with an open mind. The group are satisfied with the work undertaken and are happy to make a recommendation that the preferred option is partnering. But we need to do some further work to establish whether there is market interest and I would like to reiterate that at this stage no decisions have been made."