Coronavirus information

Information about how our services are being affected by the COVID-19 pandemic and what support we can offer.

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Latest news

22 September 2020, Prime Minister's Commons statement on coronavirus:

The Prime Minister made a statement today (22 September) on coronavirus to the House of Commons setting out new restrictions. 

The Government will introduce new restrictions in England, carefully judged to achieve the maximum reduction in the R number with minimum social and economic damage, whilst ensuring that schools and universities stay open. 

To this end the Government will implement the following: 
•    Changing guidance to ask people to work from home where they can
•    Placing new restrictions on operating hours for hospitality, leisure, entertainment and tourism businesses,
•    Putting more COVID-19 secure guidance for businesses into law
•    Expanding the range of settings where these legal obligations regarding specific COVID-19 secure guidelines will apply
•    Higher fines of up to £10,000 for businesses who break Covid-19 rules and the penalty for failing to wear a mask or breaking the rule of six will double to £200 for a first offence.
•    Reducing the list of exemptions to the 'rule of six'
•    Pausing the planned 1 October changes for a return of business events and socially distanced crowds at sporting events.
•    Expanding the settings in which face coverings are required

The full text of the Prime Minister's statement is available here. 

21 September 2020, Update from the UK Chief Medical Officers on the coronavirus alert level:
A joint statement was published (21 September) from the four UK Chief Medical Officers recommending that the UK coronavirus alert level move from level 3 to level 4.  Announcement: 

The NHS Covid-19 app launches in England and Wales on Thursday 24 September. 

Watch a quick explainer video of what the app is.

Test and trace support payments

From 28 September, people will be required by law to self-isolate when instructed to by NHS Test and Trace. Those on lower incomes who cannot work from home and have lost income as a result will be supported by a payment of £500.

Our services


Some of our services may be running differently as we respond to the COVID-19 pandemic. Updates about individual services can be found on the service web pages.

Government advice

The advice from Government can change regularly. Check the government website for the latest updates.

Help control the virus

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

Do not leave home if you or anyone in your household has symptoms. Get a test and self-isolate for at least 10 days.

Storing waste if you are self-isolating

This advice is based on guidance from central government, designed to prevent transmission of the virus. 

•    Double-bag all waste that contains tissues.
•    Do not put it out for collection for at least 72 hours.

Double bag

Personal waste (such as used tissues and disposable cleaning cloth) should be stored separately to other waste, put in a smaller plastic waste bag and then put into a second bag.  This should be tied and kept separate from other waste in the room/s in which you are self-isolating. You can then place these into your black sack for collection.

Keep aside for at least 72 hours 

Do not put it out for collection for at least three days. As an example, if you have filled/tied a bag on a Monday and your collection is due on a Thursday, that bag can be put out for collection on Thursday morning. However, if you have filled/tied a bag on a Monday and your collection is due on a Wednesday, you would need to hold onto that bag until your collection day the following week.

Other household waste can be disposed of as normal. Find out more about coronavirus changes to waste and recycling services.

Community support

Hampshire Helpline

A helpline to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents. The Coronavirus Hampshire Helpline (Hantshelp4vulnerable) can be contacted on 0333 370 4000

The helpline is available during weekdays and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues.

Scams and anti-fraud

Fraudsters are using the COVID-19 pandemic to scam people. Hampshire constabulary offer advice to make you aware of some of the more common scams:

Email, text and phone call scams:

  • claiming to be from official organisations such as HMRC, World Health Organisation or NHS
  • asking you for money, donations or to pay a fine
  • claiming you are owed money such as a tax refund
  • offering to sell you equipment such as face masks, infection lists, anti-virus kits or home COVID-19 testing kits

Doorstep scams:

  • unexpected callers offering services such as cleaning and decontamination services
  • bogus healthcare workers offering to take your temperature or provide 'home-testing' for the virus
  • criminals offering to do your shopping

Always question unsolicited calls, texts or emails requesting your personal or financial information. Verify the company contact them directly using a known email or phone number.

Useful links

New Forest District Council

NFDC update emails - Sign up to receive the latest updates about our services and government coronavirus guidance

Contact us - Get in contact with us by live chat, email or on the phone

Reporting a problem - Details on how to report issues to us or partner agencies


Coronavirus FAQs - Information about what you can and cannot do

Financial support - Support with universal credit, self employment, furlough and more

Shielding advice - Advice for people who are clinically extremely vulnerable

Travelling safely - Walk, cycle or drive alone where possible. Face coverings are mandatory on public transport

Volunteering - How to keep yourself and others safe when helping out


Coronavirus symptoms - Find out more about the symptoms: new continuous cough, high temperature, loss or change of taste and/or smell

Test and trace - How to get a test, understanding results and what to do if you are contacted by the NHS Test and Trace service

Self-isolation - Understanding what self-isolation means and when you should do it

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