Coronavirus Information

Information about how our services are being affected by the COVID-19 pandemic and what support we can offer.

On this page:


Some of our services may be running differently as we respond to the COVID-19 pandemic. Updates about individual services can be found on the service web pages.

Monday 3 August 2020: Face coverings

It is mandatory to wear a face covering in shops and supermarkets in England, as well as on public transport and many other indoor locations where social distancing is difficult. A full list of places you should wear a face covering in can be found on the government website.

Face coverings protect others.

For many people wearing a face covering is possible. However, there will be some who are exempt from wearing one and you should not challenge anyone for not wearing a face covering.

Some people may feel more comfortable carrying something with them to show that they do not need to wear a face covering. This is a personal choice, and is not required by law. If you would like to use an exemption card or badge, you can find print at home examples on the government website.

Wednesday 29 July 2020: Health and leisure centres reopen

From the start of August, our five Health and Leisure centres reopen to Fitness Direct members for gym sessions and group exercise sessions, with all pools to be re-opened by mid-August.

Applemore, New Milton and Ringwood open on Monday 3 August, with Lymington and Totton opening on Friday 7 August.

Read more information on the health and leisure website

Tuesday 14 July 2020: Eat out to help out

Restaurants and other establishments serving food to eat-in can now sign up to a new government scheme aimed at encouraging people to safely return to dining out and protecting jobs in the hospitality industry.

Businesses registered to use the scheme will offer a 50% reduction, up to a maximum of £10 per person, to all diners who eat and/or drink-in on Mondays to Wednesday throughout August. The discount will then be claimed back weekly through HMRC. Business can register for the scheme from now until 31 August.

Government advice

The advice from Government can change regularly. Check the government website for the latest updates.

Help control the virus

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

Do not leave home if you or anyone in your household has symptoms. Get a test and self-isolate for at least 10 days.

Storing waste if you are self-isolating

This advice is based on guidance from central government, designed to prevent transmission of the virus. 

•    Double-bag all waste that contains tissues.
•    Do not put it out for collection for at least 72 hours.

Double bag

Personal waste (such as used tissues and disposable cleaning cloth) should be stored separately to other waste, put in a smaller plastic waste bag and then put into a second bag.  This should be tied and kept separate from other waste in the room/s in which you are self-isolating. You can then place these into your black sack for collection.

Keep aside for at least 72 hours 

Do not put it out for collection for at least three days. As an example, if you have filled/tied a bag on a Monday and your collection is due on a Thursday, that bag can be put out for collection on Thursday morning. However, if you have filled/tied a bag on a Monday and your collection is due on a Wednesday, you would need to hold onto that bag until your collection day the following week.

Other household waste can be disposed of as normal. Find out more about coronavirus changes to waste and recycling services.

Community support

Hampshire Helpline

A helpline to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents. The Coronavirus Hampshire Helpline (Hantshelp4vulnerable) can be contacted on 0333 370 4000

The helpline is available during weekdays and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues.

Scams and anti-fraud

Fraudsters are using the COVID-19 pandemic to scam people. Hampshire constabulary offer advice to make you aware of some of the more common scams:

Email, text and phone call scams:

  • claiming to be from official organisations such as HMRC, World Health Organisation or NHS
  • asking you for money, donations or to pay a fine
  • claiming you are owed money such as a tax refund
  • offering to sell you equipment such as face masks, infection lists, anti-virus kits or home COVID-19 testing kits

Doorstep scams:

  • unexpected callers offering services such as cleaning and decontamination services
  • bogus healthcare workers offering to take your temperature or provide 'home-testing' for the virus
  • criminals offering to do your shopping

Always question unsolicited calls, texts or emails requesting your personal or financial information. Verify the company contact them directly using a known email or phone number.

Useful links

New Forest District Council

NFDC update emails - Sign up to receive the latest updates about our services and government coronavirus guidance

Contact us - Get in contact with us by live chat, email or on the phone

Reporting a problem - Details on how to report issues to us or partner agencies


Coronavirus FAQs - Information about what you can and cannot do

Financial support - Support with universal credit, self employment, furlough and more

Shielding advice - Advice for people who are clinically extremely vulnerable

Travelling safely - Walk, cycle or drive alone where possible. Face coverings are mandatory on public transport

Volunteering - How to keep yourself and others safe when helping out


Coronavirus symptoms - Find out more about the symptoms: new continuous cough, high temperature, loss or change of taste and/or smell

Test and trace - How to get a test, understanding results and what to do if you are contacted by the NHS Test and Trace service

Self-isolation - Understanding what self-isolation means and when you should do it

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