Toggle menu

Contact us


On this page:


We usually respond to emails within 3 hours during office hours.


Download the New Forest In Touch app on Google Play

Use our app to report something using your mobile phone.

We process app reports within 1 working day.

Social media

X (Formerly Twitter): @newforestdc


Get in touch by posting your message or sending a direct message. 


023 8028 5000
Monday to Thursday, 8:45am to 5:15pm

Fridays, 8:45am to 4:45pm

We are closed on all bank holidays but you can contact us if it is an emergency.


  • Council Tax, housing benefit, Non-domestic rates - option 1
  • housing - option 2 
  • planning - option 3
  • customer services - option 4

For other questions and issues, hold and you will be connected to the customer service team.

They may connect you to:

  • waste and recycling - missed bin collections, glass boxes, bulky waste collections
  • garden waste - garden waste service
  • pest control - visits and give general advice on rats, mice, wasps
  • dog warden - lost or found dogs in the district
  • streetscene - flytipping and general street cleaning
  • housing - maintenance reports, rent and other general tenancy issues.


Out of office hours, weekends and bank holidays.

07771 259 098

In person

Visit one of our 8 local offices around the district.

Find your nearest information office.


Go to our webchat page to chat to one our team.

Webchat terms and conditions.

Other ways to contact or report an issue

If you need to report a problem within the New Forest district to us or one of our partners, you can find information below about who to contact.

Report a problem

Receive update emails

You can stay up to date with important information about our services by subscribing to our email update service.

Privacy notice

Customer Services Privacy Notice


Reporting a problem

If you need to report a problem within the New Forest district to us or one of our partners, you can find information about who to contact.

Information offices

Call or visit the council's eight local offices across the New Forest.

Webchat terms and conditions

Terms and conditions for the use of our webchat service.


Use webchat to contact us.

Reporting fraud

We are committed to the fight against theft, fraud and corruption and will not tolerate theft, fraud or corruption in the administration of its responsibilities, whether from inside or outside the council.

Share this page

Share on Facebook Share on Twitter Share by email