Accessibility statement

We want everyone who visits the newforest.gov.uk website to feel welcome and find the experience rewarding, going above and beyond The Public Sector Bodies Accessibility Regulations 2018.

On this page:

Compliance status

To help make our website accessible, we have used the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility: A, AA and AAA.

This website is currently partially compliant with the WCAG 2.1 AA standard.

Our target is to make the newforest.gov.uk website fully AA compliant.

How accessible this website is

We are always striving to make our web content more accessible and to meet WCAG 2.1 AA standards. We have worked with Content Design London to complete an audit of our website to know where we can make improvements.

Currently parts of this website are not fully accessible. For example:

  • many documents are in PDF format without a HTML alternative
  • some tables contain non-data content
  • some of our content is not written in plain English
  • some external links are not as descriptive as they can be
  • some images do not have ALT text

What we are doing

From our audit with Content Design London, we have identified 10 key themes to make our web content more accessible for all. These are:

  • using sentence case for headings and page titles
  • using clear language, plain English and active tense
  • including external site names in the link text and making sure links open within the same browser tab
  • writing content for a user needs first perspective
  • making content more concise
  • applying content design techniques to present content in an optimal way for users
  • ensuring PDF content has HTML text alternative
  • ensuring tables are only used to present data content
  • removing hyphens for uses other than hyphenating words
  • presenting contact information consistently.

Non-accessible content

Using the WCAG 2.1 guidelines, we have identified some areas of our website that are not fully accessible. These are:

  • Success criteria 1.1.1: We have conducted an audit which highlighted the content that needs to be displayed as web content. We are going through the website to fix each one of these.
  • Success criteria 1.3.1: We are currently reviewing an audit of our website and creating a roadmap to fix any mark-up issues. We will update this statement when this is completed.
  • Success criteria 1.4.13: We are testing our pop-over content such as the webchat feature to ensure it is fully accessible.
  • Success criteria 2.1.1: We believe that the vast majority of our content and functionality is operable through a keyboard but we are currently reviewing an audit of our website to ensure this is correct.
  • Success criteria 2.4.2: We have identified the need to rewrite some of our titles as not all are as descriptive as they can be. This will be part of our roadmap.
  • Success criteria 2.4.4: We have identified the need to rewrite some of our links as not all are as descriptive as they can be. This will be part of our roadmap.
  • Success criteria 2.4.6: We have identified the need to rewrite some of our headings and labels as not all are as descriptive as they can be. This will be part of our roadmap.

If you are unable to access any content on our website because it is not accessible, please get in touch with us. We may be able to offer the information in an alternative format.

Let us know what you think

If you enjoyed using the newforest.gov.uk website, or if you had trouble with any part of it, please get in touch. 

If you contact us with a complaint and you're not happy with our response you can contact the Equality Advisory and Support Service (EASS).

 

This accessibility statement was created on 23 September 2020. It was last reviewed on 18 December 2020. 

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