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Lifeline service

How does the Lifeline work?

The Lifeline unit and pendant are installed by our trusted and experienced installers who will demonstrate the equipment to you and answer any questions. The Lifeline unit is plugged into an existing telephone line and nearby electrical socket. The Lifeline unit has a loudspeaker and a highly sensitive microphone, which enables a two-way conversation with our team should you need to activate your alarm.

Once your Lifeline unit is installed simply press the button on the pendant that you wear or the button on the unit to be connected to our team in the emergency control room who will have access to all your contact details and arrange the help you need.

We also have equipment which can be automatically activated if a fall is detected, please see below for further information.

Is the Lifeline suitable for you?

Our Lifeline service is suitable for all adults of any age.

Our customers include older, frail, disabled, vulnerable people, those with health issues, at risk of violence or who just want to take proactive steps to maintain their independence.


We offer a number of options to suit your individual needs. You may be VAT exempt if you have a disability or a long-term health condition. See our price list for details.

Additional equipment

Extra devices can be programmed to the Lifeline unit such as fall detectors, smoke detectors and carbon monoxide detectors. These will automatically trigger a call without the need to press a button.

Fall detectors

Ideal for people who may be prone to trips and falls. If the device detects a trip or fall it automatically activates your Lifeline unit which will alert our team in the emergency control room, ensuring necessary help is arranged without delay.

Identity wristbands

Our identity wristband is a personal ID band which is flexible and waterproof. They are ideal for supporting your confidence when out and about.

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