Housing Development and Strategy at New Forest District Council (NFDC) is committed to protecting and respecting your privacy. For the purpose of the 2018 General Data Protection Regulation, the Data Controller is New Forest District Council, Appletree Court, Beaulieu Road, Lyndhurst, Hampshire SO43 7PA (firstname.lastname@example.org).
When you contact the Housing Development and Strategy Team we will ask you for certain personal and financial information. Some of this information will need to be recorded and stored on our systems. This Privacy Notice aims to explain:
When you contact Housing Development and Strategy we will collect certain personal information from you, for example your name, contact details, date of birth, information on family members, your employment, what property you own and financial information.
The type of information we collect will depend on the service you are requesting, or activity you are participating in, for example raising a development or strategic housing enquiry, applying for shared ownership, or taking part in housing needs research.
The information you provide us is used in a variety of ways depending on the activity:
If you have contacted us and require a reply, your information is needed to enable us to make contact with you or to process your request.
If you chose not to provide some of the required information, we may not be able to progress your request.
The information we collect is recorded and then stored on our secure system. Where you have purchased a property from us your data will be recorded and stored on our property and housing management data base systems.
We need to process your data in order to
In you have contacted us and a reply to your enquiry has been requested, your information is needed to enable us to follow this up.
Sometimes, in order to provide the services you have requested we will need to share your information with other services within the Council, or with other external organisations.
|Shared with||What and why|
|Legal Services||To complete the acquisition or sale of land or property, including shared ownership staircasing and re-sales. To enter into a lease agreement and licences To enter into a grant agreement. Name, address, contact details, financial information and details of legal representative.|
|Finance||To complete lease, land or property acquisition or sale, including shared ownership shaircasing and re-sales. To collect or return shared ownership reservation fees To make grant payments Name, address, contact details and financial information|
|Housing Services||Your contact details will retained on our Housing and Property services secure data systems to manage your lease, provide housing, repairs and estate services. Name, age, contact details, financial information, details of household members.|
|Estates and Valuation Services||To process enquiries concerning land or property acquisition or sale. Name, address and contact details.|
|External contractors||To carryout defects inspection and complete defects repairs works. Name, address, contact details.|
|External solicitors where engaged to process work on behalf of the Council||To complete the acquisition or sale of land or property, including shared ownership staircasing and re-sales. Complete lease agreements and licences Name, address, contact details, financial information and details of legal representative.|
|Financial Institutions & Advisors||To complete shared ownership eligibility and affordability assessments and credit checks. Name, address, contact details, financial and employment details, household members.|
This is not an exhaustive list, and information may need to be shared with other Council Services or external organisations where there is a legal basis to do so.
If you wish to withdraw this consent, you can do so by contact us at the address above or by contact Housing Development and Strategy at email@example.com
Under data protection law, you have rights including:
If you make a request, we have one month to respond to you. Please contact us at firstname.lastname@example.org if you wish to make a request.
We work hard to ensure that we only gather information that we need to process your enquiry, or delivery our services. However, if you have any concerns relating to this or your privacy in general, please email email@example.com.
For further information, plus information on your rights to access information we hold about you and the other rights you have in respect to how we process your information including access, portability, withdrawal of consent, correction etc. please see New Forest District Council's Information Rights Policy.
If you have any concerns about our use of your personal information, you can make a complaint to us at Amanda.firstname.lastname@example.org.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO's address:
Information Commissioner's Office
Helpline number: 0303 123 1113 ICO