Garden waste collections for current customers will restart from 13 September. Find out more on our garden waste page.
If you think we have missed collecting your waste, you can report it here.
This applies to collections of black and clear sacks, garden waste and glass.
Before reporting a missed collection, check the following:
Do not report your collection as missed until after midday, as your collection crew may still be out collecting. We advise checking to see if your entire street has yet to be collected.
Do not report a collection as missed if you have received an advice card explaining why it wasn't collected as we will not return until your next collection is due.
Your collection may have been affected by bad weather, vehicle breakdown or road works. Where we can, we will tell you about this.
If you are sure we have missed collecting your household waste, you can report it using the online form below.
Missed collections must be reported before 5pm the next working day. Missed collections that are not reported in this time may not be collected.
You can also make a report by emailing email@example.com.
After you have reported a missed collection, we will send a collection crew. We aim to collect in: