Our fortnightly collection service offers an easy and affordable way for householders to recycle their garden waste.
The garden waste service is not available for businesses or schools.
Subscriptions for the 2020/21 garden waste collection year are now open. You can join the service for the first time or renew your subscription on this page.
On this page:
Our garden waste collection service was suspended during March and April 2020, but has now resumed.
We are currently experiencing a very high demand for this service.
If you are a new customer:
If you are an existing customer:
The service is a convenient way for you to recycle your garden waste, without having to take it to the tip. We come and collect the garden waste from your household every two weeks.
When you join the garden waste service for the first time, you'll receive the following:
You can download the garden waste collection calendar for 2020/21 below.
You can download the full terms and conditions for the garden waste service below.
You can download our Garden Waste Privacy Notice below.
There is a sliding scale of charges depending on how many months you want to subscribe for, and how many garden waste bags you need.
|Subscription period||First sack||Each extra sack|
|4 May 2020 to 30 April 2021 (12 months)||£35||£18|
|1 August 2020 to 30 April 2021 (nine months)||£30||£16|
|1 November 2020 to 30 April 2021 (six months)||£24||£13|
You can sign up for garden waste collection or renew your subscription using our online form below.
If you are submitting a direct debit request, make full payment for the year. Your direct debit will start in April 2021. You can download a direct debit form below.
Alternatively, you can sign up or renew by phone.
Call the garden waste hotline 023 8028 5391
You can also sign up or renew in person at your local Information Office.
Payment must be made when joining the service. This can be done by cash or by credit or debit card. For cash payments, you must go to your local information office.
New customers to the garden waste service should receive their garden waste sack(s) within ten working days.
You can dispose of up to 20kg of garden waste in your garden waste bag.
The table below lists the garden waste that we can collect, and examples of waste that we cannot collect.
|What we can collect||What we cannot collect|
|Grass cuttings||Fruit or vegetable peelings, food waste|
|Hedge cuttings||Soil, turf, rubble, concrete, stones|
|Weeds and flowers||Animal waste|
|Small branches up to 75mm diameter||Branches more than 75mm in diameter|
|Leaves and twigs||Plastic bags, pots or trays|
|Invasive species such as Japanese knotweed|
The waste that we cannot collect can be taken to the tip.
Small amounts of garden waste, such as grass cuttings and hedge trimmings, can be disposed of via a home composting scheme.
You can use our online postcode lookup to check what day your garden waste is collected.
Garden waste collections will take place as normal over the Easter and summer bank holidays. They are suspended over Christmas and New Year from Monday 21 December 2020 until Monday 4 January 2021.
If your garden waste isn't collected, you can contact us to report a missed collection.
Residents who are unable to put their sacks out at the edge of their property due to a disability, illness or injury can contact us to request an assisted collection.
Garden waste is collected every two weeks. On your collection day, put out your garden waste bag at the edge of your property in plain view by 6am.
In poor weather, cover your bag to prevent excess water increasing its weight.
We will empty your bag and leave you with another one.
Do not overfill your bag as we will be unable to empty it. If your bag contains incorrect items, we will be unable to empty it. If your bag is overweight, or contains incorrect items, the collection crew will leave a card explaining what needs to be removed.
If your bag is not emptied and you have received a card for any reason, do not report your collection as being missed, as we will not return to collect it until your next collection is due.
Your garden waste will be taken to a site in Hampshire, where it will be composted by a process known as open windrow composting. The finished product, Pro-Grow, is a high-quality soil conditioner that is available to buy at every household waste recycling centre.
You can also buy a compost bin to recycle much of your food and garden waste. Find out more about our home composting scheme.
For updates on garden waste and other waste collections, follow us on Twitter.