Residents
Planning
We are responsible for planning permission for new and existing properties in New Forest..
- View or comment on a planning application
- Pre-application planning advice
- Submit a planning application
- Planning guidance for householders
- Planning guidance for businesses
- Planning guidance for developers
- Infrastructure
- Planning policy
- Report a breach of planning control
- Land Charges
- Trees and hedges
- Conservation areas and listed buildings
Recycling and rubbish
How and where to dispose, donate or recycle all types of waste.
- Christmas recycling and rubbish collections
- Find my collection day
- Report a missed collection
- Changes to recycling and rubbish collections from 2025 to 2026
- Household rubbish
- Household recycling
- Household glass collection
- Garden waste collections and composting
- Assisted collections for household waste
- Other household waste
- Recycling locator
- Reducing my waste
- Take rubbish to the tip
- Community recycling banks
- Business waste
- Black and clear sack delivery
Council Tax
We collect Council Tax from all households within New Forest.
Housing and homelessness
We provide council-owned homes, and a range of housing and homelessness advice.
Parking
We run over 50 public parking spaces in New Forest.
Benefits and support
Apply for Housing Benefit, Council Tax support, Universal Credit or Discretionary Housing Payments.
- Housing Benefit claims
- Council Tax support
- Universal Credit
- Change in circumstances for benefits
- Upload proofs for benefit claim
- Extra help with paying your rent
- Employment, skills and training support
- Welfare benefits and money advice
- Overpayment of benefits
- Deductions for other adults living with you
- Fraud
- Benefit disputes and appeals
Leisure
Visit our health and leisure centres and discover other ways to enjoy New Forest.
Public health and safety for our residents and visitors
Services and guidance related to health and safety issues and environmental concerns.
- Pest control
- Air pollution
- Food safety for our residents and visitors
- Flooding and drainage
- Noise nuisance
- Health and wellbeing
- Contaminated land
- Drinking water
- Water quality for public bathing
- Bonfires and burning materials
- Construction work noise and nuisance
- Asbestos removal and disposal
- Public health funerals
- Health promotion
- Environmental protection privacy notice
- Light nuisance
- Heatwave advice
- Water refill stations
- Severe weather
Neighbourhood and community
We work closely with communities to provide services and advice to benefit your neighbourhood.
Open spaces
We maintain many public open spaces, woodlands and coastal areas.
Clean streets
You can help keep your streets clean by reporting a problem to us, or by supporting your local community with clean-up initiatives.
Foreign pension, proof of life and residence
If you are a British, Irish, Commonwealth or European Union citizen and receive a pension from another country, we can provide a stamp on your 'Proof of life' form to confirm your residency in the UK.